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frequently asked Questions
In this section we answer the most frequently asked questions that arise during the pre-order phase and when ordering.
Do I have to provide my delivery address even if it's going to the school?
Yes, you can simply shop in the shop as normal and also provide your address. In the end everything is sent to an address such as the school. When shipping, we always place the collective order in the shop at the beginning in consultation with the project contact person for the respective products so that there are no errors.
The address you provide is simply the billing address for your and our accounting department; everyone can enter their own address. The "Delivery address" field is ignored for collective shipping and replaced by the collective address.
How long does delivery take?
There is a fixed pre-order period: In this case, this is from up to and including
Orders can be placed during this period. Once everyone has ordered, the orders are passed on to production and produced. The delivery time (usually 4-5 weeks) can vary per project and is always included with the product. The delivery time applies from the end of the pre-order period or from the print approval by the project contact person.
So if you ordered quite early, your waiting time will be a little longer due to the process because we have to wait until everyone has ordered.
Can I also have the goods sent directly to my home?
There are two types of shipping in our shop. Collective shipping and direct shipping. The shipping method is selected during the planning phase with the project partners and ultimately applies to the entire shop. Direct shipping is usually a little more expensive. Unfortunately, there is no option to receive direct shipping for combined shipping.
Organic cotton and fair production in Asia & Portugal.
We also donate the required portion of every order to the non-profit organization Trees For The Future so that they can plant a new tree with our help.
Our certifications
The most sustainable products on the market: From recycled & fairly traded to organic cotton to 90% CO² reduced production. All of the products we offer are 100% sustainable. No compromise. You will always find a transparent overview of which certifications apply to the respective product on the respective product page.
Trees for the Future
For every LYTD product sold, we plant a new tree in Africa together with our partner TFTF. Trees for the Future is a nonprofit organization that trains farmers around the world in agroforestry and sustainable land use.
Global Organic Textile Standard (GOTS)
A standard used worldwide for the processing of textiles made from organically produced natural fibers and therefore an important textile seal. It defines environmental requirements along the entire production chain as well as social criteria.
Made in Portugal
All of our LYTD Premium Streetwear Bascis are produced in our state-of-the-art factory in Portugal with our specially developed streetwear cuts. Of course, with every product you will always find information about the origin of the goods as usual.
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